The Image of FHFA Lawsuit Against 17 Banks

(Note: as Bank of America is in the news for additional mortgage related lawsuits, we put in the frontline this analysis posted before)

The precedent post showed which banks are more present in the media in relation with the multibillion lawsuit of the US Federal Housing Finance Agency (FHFA) against 17 major American and international banks.

Now we show results about the images portrayed by the media when covering the FHFA lawsuit.

This is a new tool of analysis that we present in this blog. It has been developped at our research center MRI Universidad de Navarra, and it has been applied to other studies.

Image analysis show striking results for media reputation analysis. All analysis presented in this reputation crisis blog is entirely based in news content analysis from newspapers. Image analysis is also based in newspapers articles. What we do here is to identify all photos used by the journalists to illustrate the news published about any kind of issue or event.

We collect all available photos used, and we regroup them into relevant categories. The final step is to present the results. We can show the numerical results or a graphical representation of it. The reputation collage is the resulting image emerging from all photos chosen by journalists.

This tool is probably very relevant in terms of reputation analysis. Appearing in the news in a reputation crisis may damage the media perception of the affected people, company or institution. This damage increases substantially if the news appearence is not recluded into the body of the article, but appears in the headlines. But it is probably even more damaging if the indicted actor appears in the photo illustrating the news article.

News photos are many times the result of a hard work of media professionals, as they are picked as means to show the “soul of the article”. In many cases, especially when dealing with reputation crisis or scandals, the image chosen come as a result of a journal editorial decision. The impact of a photo is many times stronger than the impact of the content of the text.

We present the result concerning images showed to explain the FHFA lawsuit. As explained in the precedent post, the case we analyze here is ver nice in terms of reputation analysis, as it concerns as much as 17 different companies. The journalist or the editor needs to take a choice if she wants to show the image of a particular bank. As explained, the bank appearing in the photo of news about the FHFA pays a hard price in terms of loss of media reputation, as it creates an association with misleading business behavior, linked to the present economic crisis suffered by many right now.

First reputation collage refers to photos used in news from US newspapers about FHFA lawsuit, published between September 1 and 7.

Main image reference is a picture of a bank. We have shown a unspecified bank image, but they refer all to specific companies. The next collage will show the details of which banks are chosen as examples in the news. Second image reference in importance are photos about the stock markets, normally showing distress and images of falling stock indexes. They are concentrated in news from Monday September 5, when sued banks suffered substantial losses in European markets (Labor Day in the United States). Third and fourth images used to explain the core of the news are images about housing foreclosures and about Fannie Mae and Freddie Mac. We find also image references to experts/analysts, money, the justice and President Obama.

As announced, we show in the following reputation collage the images concerning the names of banks used in the photo news. This result is the key element concerning the measurement of the reputational impact of the current legal crisis experienced by sued banks. It also answers to the question of which among all banks is paying the reputation bill.

Our empirical answer is quite clear: the crisis is up to now being strongly associated to Bank of America, as it is by far the reference picked by journalists or newspaper’s editor to illustrate the lawsuit. Second bank in terms of presence in news photos is JPMorgan Chase. We find also a significative presence of images about Goldman Sachs. There are only marginal appearences of other banks: Morgan Stanley, Deutsche Bank, Citigroup and First Horizon. Other banks do not even appear as photo news.

This clear result suggest a kind of Winner-take-all rule, that in the field of reputation crises becomes a curse: in a set of several affected companies by an scandal or a crisis, media tend to concentrate image attention to the one appearing as the most exposed to the scandal, in a disproportionate way compared to all other affected companies.

It is true that Bank of America has been sued by the largest amount of sellings to Fannie and Freddie. But while they support less than a third of all eventual sanctions linked to selling mortgage securities, it completely controls media choices as image to be shown to present the FHFA lawsuit news.

The Shocking Reputation Irresponsibility by German Authorities on E Coli Crisis: How to Kill Innocent Cucumbers from Spain

(You can download here a pdf version of this post, with additional images analysis. In English, or check the abstract in Spanish, resumen en castellano).

Germany is suffering a major health alert due to a highly lethal epidemic produced by a new strain of e Coli bacteria. The outbreak is geographically located in the North of Germany, in Hamburg. As the number of affected people is increasing, the spread of the infected cases in new countries makes it an European crisis.

In the next table we show the distribution of E Coli officially reported cases by the European Centre for Disease Prevention and Control. ECDC reports daily the number of cases in EU countries. Right now (5 June 2011), there are 2263 cases, with 22 deaths, in 12 countries in Europe. Germany counts with 2163 cases (95.5% of all cases) and 21 deaths. In terms of direct health crisis, this is currently a German affair.

ECDC started to report the E Coli outbreak by 25 May 2011, alerting that: “On 22 May, Germany reported a significant increase in the number of patients with haemolytic uremic syndrome (HUS) and bloody diarrhoea caused by Shiga toxin-producing E. coli (STEC). Since the end of April, 138 cases of HUS have been reported”. References to the source of the outbreak where the following one: “The source of the outbreak is under investigation, but contaminated food seems the most likely vehicle of infection. There is currently no indication that raw milk or meat is associated with the outbreak.” (ECDC Epidemiological Update 25 May 2011).

Germany accuses cucumbers from Spain

One day later, Ms Cornelia Prüfer-Storcks, Health Senator from the State-City of Hamburg alleged that cucumbers imported from Spain were the source of the epidemy.

We reproduce here a snapshot of the press release launched by the Hamburg Senate by May 25

From this statement an official heath alert was transmitted to all relevant institutions. The wording of the accusation is extremely direct: “The Hamburg Institute for Hygiene and the Environement (HU) of the Health and Consumer Protection Authority(BGV) has clearly identified a cucumber from Spain as being infected by E. Coli. Samples of two other cucumbers from Spain and another cucumber of unknown origin also tested positive for E. Coli. ‘We are now looking specifically at cucumbers as the source of the outbreak’ said Health Senator Cornelia Prüfer-Storcks” … “This success also greatly facilitates the work of health authorities” (Health Alert by Hamburg Senate).

The day after a press release by Hamburg Senate accused more specifically two exporting Spanish firms:

Hamburg Senate mentioned Press Releases can be download here (pages 17 and 19).

This declaration, in the wave of the initial stages of the increase of reported E coli cases provoked a panic against cucumbers and other vegetables produced in Spain, as well as against cucumbers from any country in Europe. Prizes plummeled, ban of importation of Spanish products emerged in several countries … and media coverage exploded.

In the other side, Federal Health autorities followed a much more prudential path. In line with Hamburg healath authorities, they found out that consumption of vegetables was linked to the infection. They launched a health alert by 25 May, “Against this backdrop RKI and BfR recommend, by way of precaution, not to consume raw tomatoes, cucumbers and green salads, more particularly in Northern Germany, until further notice … The consumption of one or more of the mentioned foods would explain a large number of the HUS cases but it cannot be excluded that other foods play a role as an infection source, too” (BfR Press release 26 May 2011). In this case, no direct mention to cucumbers from Spain was made, and no more health alerts were sent in the following days.

Five days later, by 1 June 2011, experts came to the conclusion that analyzed cucumbers from Spain were not linked at all to this lethal E Coli strain (BfR Press Release 1 June 2011)

In the daily update provided by ECDC, the European disease surveillance body, has no departed from the initial lack of specific identification of the source of the contamination. Today, the wording is as follows: “The source of the outbreak is under investigation, but contaminated food seems the most likely vehicle of infection” (ECDC Epidemiological Update 5 June 2011). No reference has been never made to cucumber or any other specific vegetable.

In sharp contrast no formal correction of the initial statements against cucumbres from Spain came from Hamburg Senate and Ms Cornelia Prüfer-Storcks. In fact, Prüfer-Storcks has inisited that even if cucumbers are cleared as source of the contagion, she acted in the correct way.

As it can be noticed, in the press release by the Hamburg Senate anouncing that cucumbers did not contain the lethal toxin, no mention at all is made to their Spanish origin.

The content of this statement was crucial for the reputation and economic interests of Spanish farmers as Hamburg Senate and its Health responsible was the origin and the epicentre of the massive media explosion.

Apparently, some other top officials from Germany ask for “comprehension” to Spain as they are undergoing a severe health crisis and the wrong accusations came inside this framework of emergency and uncertainty.

All this evolution of the events is surprising to me as scholar how Germany is tackling the cucumber crisis and its impact on reputation and media impact: we have a clear case of wrong allegations against products from a specific country, potentially having devastatings economic effects in the affected industry and no political reponsibilities emerge, and no even apology is asked for. Imagine that instead of accusing cucumbers from Spain the chosen victims were Franch cheese, or the big mac from McDonalds, Kellogg’s cereals or milk from England. In all cases, even if the accusations are false and negated few days after, the reputational and commercial damages would be colossal and mostly irreversible. This is probably what it actually happening to cucumber production in Spain and also in other countries in Europe, and vegetables exports in general from Spain.

Media impact of German accusations

This is a unduly cucumber crisis inside a true health crisis with a dramatic impact for an industry in a country completely unrelated with the source and responsible actors of the health crisis.

We want to show in this post how devastating is this false accusation against vegetables from Spain in terms of media coverage and reputational impact.

As we tackle crisis through its impact in media, we are able to measure how harmful this accusation by a German public authority has been for Spanish farmers. We want to proof whith measurable data how serious is the problem caused by false accusations by a German politician.

First element appears in the following map. We show media coverage worldwide given to each country in Europe in relation with the E Coli crisis. Data is calculated by the newspapers articles where each country is explicitly mentioned in news directly related to the Hamburg E Coli outbreak. We translate this raw information into a Media Impact Index. A country with a value 1 of the Media Impact Index means that this country appears in news about E Coli crisis in the same amount that the average of 160 countries from all over the world monitored by us.

Not surplisingly, Germany is the leading media reference, with an Index value of 46 points. It appears in the news about E Coli some 46 times more than the average of all countries. Second country most visibly associated to the outbreak is Spain, with 32 points. Spain appears in 2/3 of all news where Germany appears in relation with the E Coli crisis. This is the measure of how massive has been the media reaction and impact to the false accusations by German authorities.

Third country most present in the news worldwide is Sweden, with an Media Impac Index value of 14.6 points, less than half the presence of Spain. The Netherlands and Denmark present a similar level of media attention than Sweden.

The map results show that media attention is distributed geographically in circles around Germany the epicentre. The exceptions are Spain and Russia. Russia references are not linked to locally reported cases, but because their decision to ban the imports of all vegetables and fresh products from any country from Europe.

We show an example of how media covered the accusation against cucumbers from Spain. Later in this post we will provide more systematic information about the media impact of the wrong accusation.

This is the cover page of German tabloid Bild, by 27 May 2011, the day after Ms Cornelia Prüfer-Storcks identified Cucumbers from Spain as the source of E Coli outbreak in Germany.

The title “Todes-Keim Kommt aus Spanien!” can be translated as “Killer germ comes from Spain!”. Bild is the leading newspapers by circulation not only in Germany, but also in Europe. It takes the sixth position worldwide, with an estimated daily circulation of 3.87 million newspapers (World Association of Newspapers)

Which is the pattern followed by media to refer more or less to a specific country in relation with the E Coli outbreak?

If media coverage was relevant as a tool for understanding crisis, we should find a strong relationship between reported cases of E Coli ill people and deaths and media coverage by countries. Countries departing from the general pattern should be explained by other non health causes.

First media reference is also first country by number of E Coli cases. Germany presents a media impact index of 46 points and suffers wth more than 2100 reported cases, 95% of all cases.

Next figure shows the relation between cases and media coverage received by other 11 countries with reported cases. We find in general a positive relationship between media coverage and cases. The Netherlands and Austria receive more media attention in relation to cases, while Sweden could have more media attention according to number of cases (even if Sweden is the media reference among these 11 countries if we exclude Spain). Spain is a clearly departing observation, as there is no relation at all between media attention received and number of cases reported (just one, who visited Hamburg).

The coefficient of correlation between cases and media attention of all 11 countries is 0.21 (out of a maximum value of 1.0). If we drop the Spanish observation from the sample, the correlation jumps to 0.70. Spain is clearly an outlyer in the relation E Coli cases & media attention. Also, if we include Germany in the correlation, the coefficient is 0.78 with Spain, and 0.93 if we exclude Spain. Correlation would further increase if we include in the sample countries with no reported cases, that also count with low levels of media attention, as reflected in the map.

Media interests for Spain in the E Coli crisis does not come from the expansion of the outbreak to Spain, but because of the false allegation that products from Spain where responsible from the crisis.

The intensity of media coverage by countries

We have clearly shown that media attention to Spain in the E Coli crisis is not due to personal casualties in Spain, but due to a wrong accusation of being the responsible for the entire health crisis. We have also demonstrated that the media impact of this allegation has have massive effect, as Spain is the second country most linked to the crisis in the news, being present in two thirds of news where Germany is present.

Now we will provide some additional information about how media from different countries in the world have reproduced this false responsibility of Spanish agricultural products in E Coli health crisis.

The next series of figures show for several selected countries how much local media is covering E Coli crisis and to which extent there are direct references to Spain in news about E Coli case outbreak.

We open the analysis with the set of countries more sensitive to the issue, as they are countries counting with officially reported cases of infected people by E Coli. It can be assumed that in all these cases the mentions to Spanish products as source of their healh problems is taken extremely seriously and affect strongly consumers behaviour and views about fresh products from Spain.

According to our data, 29% of all news published by German newspapers about E Coli case mention Spain. As media attention to the issue is currently massive in Germany, this 29% represent a huge number of some 7,000 articles mentioning the cucumbers form Spain as cause of the epidemy. This number shows how powerful has been the echoes of Ms Prüfer-Storcks accusations and how vast is the dammage for Spanish economic interests. Mentions to Spain in other affected countries in Europe range from 18% (Poland) to 67% (France) of all news about E Coli.

The high ratio of mentions to Spain in French media can may be explained by the fact that France is the second market in Europe in cucumber exports, after Spain. French farmers are evidently also negatively affected by the crisis, even if they were not directly accused as country of origin. But as the cucumber is attacked, it is probable that media in France needs to insist each time that problems come from Spanish cucumbers and not from French ones, referring to Spain as many times as needed.

As anecdotical evidence of how France was suffering with the attack to cucumbers, we show the cover page of French newspaper Libération the day after it was announced that cucumbers from Spain were not responsible for the E Coli outbreak. As we will explain below, the difference in media treatment and in reputational impact is that when the cucumbers were accused as responsible, Spain appeared as visible source in the newspapers, while when the accusation is denied, media explain that cucumbers are cleared, but they do not mention in the same extent that Spanish cucumbers are cleared.


Following figure shows the impact of the cucumber accusation in other countries in Europe with no reported cases by today. Minimum level is reached in Portugal (30%), and maximum implication to Spain is reached in Turkey (80%), Ireland (61%) and Romania (59%). In all these cases, the percentages are really high. Those countries, even if they probably refer negatively to Spanish cucumbers in a less passionate way, they are also very important for Spanish commercial interests, as Europe is the main market for agricultural exports from Spain.

Final two figures of this series show the impact of the references Spain in the framework of the German E Coli crisis in non European countries. All these countries see right now the crisis as a non direct health problem in the short term.

References to Spain in US newspapers reach a share of 44% of all news about the E Coli crisis. References to Spain in Latin American countries are higher than international average, moving around the 70% ratio. Cultural linkages to Spain show that the ongoing crisis in Europe is portrayed in many American countries under the view of the problems that Spain is facing.

References to Spain are also consistently high in countries from Asia and Oceania. They range between 40% to 55%, with peaks of some 70% in Malaysia and the Philippines.

The overall picture from the last four figures show us that the accused cucumbers from Spain have been one of the main news content driver for explaining the German E Coli outbreak by local media, not only in the most directly affected countries in Europe. In fact, in countries outside Europe the references to Spain are even higher and are present in a majority of news about the health crisis. It can be argued that negative news about Spanish perishable products are not that relevant for the Spanish agriculture insdustry, as distance make them no relevant commercial partners. But in any case, the tarnished image about the quality and the security of the products from Spain will move to other Spanish products and brand country for many minds.

Spanish cucumbers as responsible in newspapers from Germany

We have shown in the first figure about the impact of the wrong allegations against Spanish products that media in Germany published some 7.000 different articles mentioning Spanish products as source of the health crisis. This is some 28% of all news abouth E Coli in Germany. In many countries the degree of presence is even higher, but it is clear that German being the epicentre of the epidemy, media coverage is massive there and many issues are covered in the news.

German newspapers play a key role in this reputation crisis affecting Spain. German public opinion was shocked by the rise of the number of affected people without understanding the origin of this crisis. Finding the source of the infection is vital for restoring public opinion serenity. If preliminary results indicate that the source of the epidemy can come from abroad instead of being produced by local vegetables, it can be expected that media privileges and provides a lot of media attention to foreign responsible food. This information offers relief and confidence concerning local agricultural products and exacerbate anger against exported food.

We show now an example of how different newspapers in Germany have used more profusely the option “cucumbers from Spain are causing our problems”.

Next table show the example of some selected newspapers. First data column shows the total number of different articles referring to E Coli crisis (labeled as EHEC in Germany). Second column shows the percentage of all articles that also mention explicitly Spain. Third column shows the percentage of all news mentioning the cucumbers as source of the crisis.

The leading German international media reference is probably Frankfurter Allgemeine Zeitung. We have identified 57 different articles about the E Coli crisis. In 44% cases they also mention Spain, and in 56% they refer to cucumbers. Die Welt mentions Spain in 34% news, Handelsblatt in 16% cases and Der Spiegel in 51%.

We show again the example of tabloid Bild as example of how the epidemy crisis is treated by presenting the cover pages since cucmbers from Spain were accused as responsible for the infection.

We indicate with a green arrow the days were the  Coli crisis appeared as main cover news. First cover is 27 May, when Spain is directly accused (with no ambiguity). Edition by 30 May suggest that the source could come from Africa. We have marked with a circle the day after labs cleared cucumbers from Spain as source of Hamburg outbreak. In this case, no mention at all is made about Spain. Last cover page corresponds to the next formal accusation by German authorioties that the source may be soybean sprouts. This time the the suspected vegetables are locally produced in Germany, in a farm some 80 kilometers away from Hamburg. Now, the title chosen by Bild is: “Pathways to killer-bacteria. Was it contaminated sprouts?” Compare this title as question with no reference to German origin to the previous suspect: “Killer germ comes from Spain!”.

Where do the news come from?

We have provided some information about the source of the news with the figures that showed the share of news about E Coli that also mentionned Spain, by countries. We provided there the information about how many news where published in each country.

We show now the aggregate information in the following figure. As mentioned, some 25.000 different press articles referred to Spain when covering the E Coli crisis.

The distribution goeas as follows: some 33% of all worlwide news were published by German newspapers. This is the country at the origin of the health crisis and suffers 95% of all registered cases. The accusation to Spanish cucumbers came from local German authorities and as we have explained and showed, it was expected that the degree of public anxiety would be translated into a massive media coverage of the allegations again Spanish products.

Second country by number of news references is Spain, the affected coutnerpart. It has produced 21% of all news. Many of them were also accusatory, as during six days the cucumbers were presumed to be the responsible of the outbreak.

Media from countries affected directly by E Coli outbreak because they count with reported cases represent 14% of all news. Media coverage from these countries is expected to be also negative for Spanish image and interests, as public opinion share the anxiety about the causes of the outbreak.

Our results indicate that some 78% about the E coli crisis accusing Spanish products come from media based in Europe. United States and Canada published some 15% of all news and the remaining 7% comes from Latin America, Asia and Australia. This information tells us that at this stage the German E Coli outbreak is perceived as an European health alert, and not yet a global alert attecting media attention all over the world. By 8 June, only 4 cases where identified in the USA, out of 2747 registered cases.

In terms of impact for the reputation of Spanish products this European profile of the crisis is not specialy beneficial. Main negative image media coverage comes from Europe, and it is precisely European markets that buy Spanish cucumbers and all other fresh vegetables.

In the previous figure we showed world distribution of news about E Coli referring to Spain. Now we compare this information agains the world distribution of news about E Coli mentioning Germany.

The figure shows that media in Germany provide a wider relative number of news mentioning Spain in the E Coli crisis than those mentioning Germany. In Spanish media the share is similar: they write about the source of the problem, Germany, as well as the consequences for Spain. In media from countries affected by infected people, they provide more room to Germany than to Spain.

The whole picture shows how intense has been in Germany the identification of Spain as source of their health crisis. And Germany if the first market for Spanish agricultural products, with a 25% market share.

Just as term of comparison, we add a figure where we include the relative distribution by regions of all news related with the e Coli crisis, in comparison to those mentioning either Germany or Spain.

How much is 25,000 news accusing cucumbers from Spain?

We have shown in our analysis how the accusation by German authorities against cucumbers from Spain as source of the outbreak has had a huge impact inside the E Coli media coverage, as Spain is the second country most mentioned in relation with the crisis after Germany, while Spain only counted with one reported case.

Using our techniques we have identified some 25,000 different news articles referring to the Spanish cucumbers all over the world. We have shown also the share of total news about the crisis directly mentioning Spain, which ranges between 20% and 80%.

All this raises a directly related question: How harmful is this negative media campaign for Spanish farmers? How massive is really for media perceptio about Spain?

The way used by some media consulting firms is to translate the media coverage received in terms of millions of euros that an equivalent advertising campaign should cost. This figure will probably come soon.

Another alternative way that we propose to show the extent of the reputation damages is to comapre the media impact of this current crisis against the media impact of some previous events. As the mission of Media, Reputation and Intangibles center MRI Universidad de Navarra is to monitor media coverage and treatment of relevant events, we count with a number of terms of comparison. We have shown a number of these analysis in previous post of this blog.

We propose in this post to compare the magnitude of the negative media coverage caused by E Coli crisis to Spain against the positive media impact produced by recent events.

First comparison is the media impact of Spanish cucumbers against the media coverage given to the UEFA Champions league title recently won by FC Barcelona against Manchester United.

Scoording to our results, global media coverage of the E Coli cucumbers from Spain has been 60% higher than the news after the FC Barcelona victory.

We propose a visual analysis of the relative media attention given to both events by countries in Europe.

We have identified four groups of countries. First, countries were news published about the cucumbers form Spain double or more the number of articles about FC Barcelona success. They are red contour countries. Leading country in this group is Germany, with a value 3.1. Number of news about E Coli cucumbers of Spain triple news about FC Barcelona success. Second contry most sensitive is Russia, with a value 2.6: Russia banned fresh vegetable products from Russia. Austria and Bulgaria are also in this group.

The second group contains countries where media coverage about Spanish cucumbers is higher than news about the Champioons League final, but less than twice. Interestingly enough, Spain is in this group. It also includes other affected countries by the crisis or German neighbours like Sweden, Switzerland or Poland.

Thier and fourth group of countries are those that have covered more widely the UEFA Champions league final than the accusation to cucumbers from Spain. If we compare the results of this map with the one showing the countries mentioned in news about E Coli we find that they overlap with countries lowly related to E Coli. Italy, France, Britain, Portugal and Norway published at least twice the nuber of news about FC Barcelona success in comparison to mentions to actual health crisis and Spanish linkage.

Next map shows the same analysis applied to some selected countries outside Europe. We have shown that up to now the German health crisis is mainly an European oriented issues, as almost 80% of all news about e Coli outbreak come from media located in countries from Europe.

Media interest in countries from America and Asia is lower. It could also be expected that the media coverage to UEFA Champions league is lower also in many countries, as this is a football competition played solely by teams from European countries, even if they count with football players from countries outside Europe, mainly from South America and from Africa.

Lower media attention to both E Coli crisis and FC Barcelona success makes unsure the final result concerning the relative impact of each event.

Our media monitoring shows that apparently China is following E Coli crisis more profusely than the football competition. This is also for the Philippines. Other countries in group 2, providing more media attention to E Coli are United States and Canada. In all these cases local football tradition is poor and local media fllow more intensivelly other sport competitions.

In the other side, there are some countries that deserved much more media attention to FC Barcelona winning than to present German outbreak. There are some countries that published more than twice the number of news about FC Barcelona than to e Coli. This is mainly Latin America countries: Brazil, Argentina, Mexico, Peru. This finding is interesting as we observed that countries from latin America where also those showing a higher ratio in the world of mentions to Spain when covering the E Coli crisis. Clearly E Coli crisis is capturing just minor media attention in these countries.

Our results indicate that in other countries like India, New Zealand and Australia the media coverage to e Coli is lower than UEFA Champions league, even if the range among countries with low football tradition.

To close the analysis about how relevant is the media coverage given to the attacks to cucumbers from Spain, we compare now media coverage to this issue against media coverage provided to other recent relevant events in Spain, in terms of media impact.

We will compare the extent given to news about cucumbers from Spain in the e Coli crisis:

versus the media coverage given to the following events related to Spain:

1. FC Barcelona UEFA Champions league title won to Manchester United (May 2011)

2. Rafa Nadal wins Roland Garros 2011 (June 2011)

3. Flamenco declared intangible heritage of Humanity

4. Golf champion Seve Ballesteros dies (May 2011)

5. Pope Benedict XVI dedicates Gaudi Sagrada Familia in Barcelona (November 2010)

6. Alberto Contdor wins Giro d’Italia 2011 (May 2011)

7. International Film Festival San Sebastián (November 2010)

8. ETA announces permanent ceasefire.

9. Movimiento 15-M emerge during Spanish local and regional elections (May 2011).

Now we show media coverage given to each single event, by relevant countries and regions. The aim of this exercice is not to analyze the media power of each event, but to show the place given to the current E Coli outbreak.

Value 100 in each table corresponds to media coverage received by the average of all events monitored, excluding the E Coli episode.

First table shows media coverage given by Spanish newspapers. Media coverage given to cucumbers in the E Coli crisis is the second event most followed by the media, right after the coverage given to Movimiento 15-M.

Second example is media views from German newspapers to Spanish related events. The conclusions emerging from the results are clear: current health crisis outpaces all previuos event in terms of media attention. Spanish cucumbers take a value 1,500. Second event most published in German newspapers is FC Barcelona success, but at a long distance, as it takes value 470. Third event most followed is the visit to German Pope Benedict XVI to Barcelona, but it takes a value of 113 points. It means that German media coverage to Spanish cucumbers are some 13 times higher than the news about the Sagrada Familia consecration.

We have at MRI Universidad de Navarra the data about the media impact of events monitoring newspapers from almost every country in the world. We present the results of another country, to be used as term of comparison with the behaviour followed by the media directly affected by the Spanish cucumber crisis (media from Spain and Germany). We have selected United States as it is a powerful market in terms of media impact, and has not been directly concerned by the E Coli crisis.

Our results show that this current crisis is the single event most widely covered by the media in the United States. It takes a value 350. Second event is the coverage of Rafa Nadal participation in Roland Garros in all stages of the competition. Third event are FC Barcelona Champions League and the coverage of Seve Ballesteros death.

This result is an indication on how harmful is the current crisis for the commercial interests of Spanish farmers oriented to exports in Europe.

The final figure shows a global result with the media coverage worldwide to each event, but excluding news from Spanish newspapers.

We find again that the recent event with the highest media impact is the accusation to Spanish cucumbers of being responsible for the German E Coli outbreak. It takes value 330. Second event is FC Barcelona success. Third event is Rafa Nadal at Roland Garros 2011. But if we consider only the media coverage of the winning game against Roger Federer it dropts to fourth place, with a value 110.

Providing comparative analysis offers a better view of the extent of the harmful impact of this present crisis in the international trust and reputation of Spanish produced vegetables. There are some media consulting firms that propose to directly translate media impact into economic impact. The idea is that media impact is the equivalent to an advertising campaing, but for free. Consulting firms monetize media exposure in equivalent euros that should be paid to newspapers to get this space. This approach is highly questionable in scientific and practical terms, as the conexion between media exposure and “free advertising campaign” or willingness to pay is far from direct.

In the framework of the present crisis, translating media impact into economic impact would reflect the cost of an advertising campaign denigrating cucumbers from Spain.

bearing in mind that we at MRI Universidad de Navarra consider that it is not correct to translate directly media impact into economic impact, we want to show nevertheless an illustration of the estimation of the economic impact of an event included in the list shown, in order to provide a comparison with the impact of the attack to Spanish cucumbers.

Kantar Media tracks media impact. It is part of Kantar Group, a market research company. They have published a report about the visit of Pope Benedict XVI to Spain and Sagrada Familia in November 2010.

According to their results, they have identified some 6,000 news about the event (3,567 in newspapers, 1,269 in TV and 1,190 in TV). Kantar estimates that this media exposure is equivalent to 66.5 million euros, the amount that would be needed to spend in advertising “to promote the places visited by the Pope and obtain a similar media impact” (Kantar Media Press Release 11 November 2011).

Kantar Media says that Pope’s visit had an advertising impact of some 66 million euros. Now, if we compare media impact of both events, our data indicate that the negative reputation media impact of the E Coli crisis on Spanish cucumbers has had a global media impact (including news from Spain in both cases) thatis 3.5 times higher. If we consider only international news (excluding news from Spanish newspapers), the media impact of references to Spanish cucumbers is 6.8 times higher than references to Pope visit to Spain.

10 June 2011: End of official warning against the consumption of cucumbers, tomatoes and lettuce.

As explained in the beginning of this post, German Federal authorities launched an alert by 26 May suggesting not to consume raw tomatoes, cucumbers and green salads.

By 10 June 2011, a joint statement issued by the German Federal Institute for Risk Assessment (BfR), the German Federal Office of Consumer Protection and Food Safety (BVL) and Robert Koch Institute (RKI) “recommend abstaining from eating raw sprouts”. They also “jointly conclude that the current general recommendation to abstain from eating cucumbers, tomatoes, lettuce in northern parts of Germany does not need to be upheld” (Joint Press Release by German Authorities about EHEC, 10 June 2011)

This official press release officially discard cucumbers as source of the current E Coli outbreak. Other food sources are now strongly suspected to be the origin of the infection: bean sprouts.

Hamburg Senate has published also a press release announcing that alert againts cucumbers, tomatoes and lettuce has been dropped. Once again, there is no mention at all to previous formal accusation by their authorities against Spanish cucumbers. No mention at all is meda to Spanish products (Hamburg Senate Press Release, 10 June 2011)

Now the German outbreak is officially linked to German cultivated sprouts. Cucumbers are completely cleared, as well as tomatoes and lettuce.

The crucial question for farmers is to which extent this severe health food crisis will be linked in public opinion minds to sprouts or to cucumbers.

Media coverage plays a major role in creating and modifying image and reputation. Up to this point, cucumbers from Spain have received a massive and global media coverage creating an extreme negative perception.

It has to be proven by the facts that this crisis will be linked by the media and the people to German sprouts instead than to Spanish cucumbers. This requires to measure German and global media coverage to bean sprouts in comparion to media coverage given to ccucumbers. It requires also to measure the media coverage given from now on to cucumbers as being not responsible of the crisis, and compare it to previous negative media exposure. It finally requires to check in the short term and in the mid term the actual degree of trust shown by German and other European consumers towards cucumbers and other vegetables from Spain. We will monitor all these issues at MRI Universidad de Navarra.

The idendification of soja srpouts as source of the outbreak opens a new reputation crisis. This will affect all sprout producers, as now the accusation is formal and apparently scienfically supported.

This new crisis will probably seirously affect the reputation of organic food, as guilty sprouts came from an organic farm. This new crisis will reopen the debate between organic food defenders and genetically modified crops advocates. Media coverage of this current crisis will play probably again a major role. This issue will probably be the subject of a future post in this post.

FIFA Bribery Case: Media Reputation Analysis

FIFA, the International Federation of Association Football is currently facing a major reputation crisis.

FIFA top representatives have been accused of bribery and favours in order to influence the decision on the FIFA Football World Cup bids for 2018 and 2022, finally awarded to Russia and Qatar.

The case is receiving massive media attention, as the case is formally open in the british Parliament. The impact of the events are magnified as the accusations are colluding with the Presidential elections process. Today, June 1st is the election day. There is only one candidate, Joseph Blatter, asking for reelection. A second candidate, Bin Hamman from Qatar renounce last week. There are current allegations against Bin Hamman for bribery in the bid process. Joseph Blatter was included in the FIFA internal list of investigated persons for a couple of days.

Joseph Blatter aknowledged that the current crisis is ternishing FIFA image and reputation, but that he considers that the best way to react is to solve the problems inside the “family of football”. Consequently, Blatter discards a dimission or renouncing to reelection.

Officials from Adidas and Coca-Cola, showed in a formal statement their concerns about the current situation, as they are main sponsors of FIFA World Cup.

In this post we check to which extent the current crisis is really damaging FIFA image and reputation.

Reputation profile of news about the bribery case

The first piece of the analysis is to measure the profile of news directly related to the bribrey case. As in precedent posts, we base our analysis in the “diamond reputation vectors” analysis, using news content analysis from newspapers in English.

We show the results concerning the negative reputation vectors. In order to see the impact of the case, we compare reputation profile of news by 14 may with news up to 31 May.

Results are clear: all news about the FIFA bribery case are strongly associated to “Scandal” vector and also, but to a minor extent, to “Tragedy”. The “Scandal” vector components more sensitive to the FIFA case are corruption, scandal, embarrassing, mistake and harm.

Our results show also that media coverage about the case has evolved in tome to a much more severe judgement. Mid-May coverage referred mainly to allegation by Triesman, the English FA representative that he was approached by FIFA executive members during the bidding process asking for financial compensations. Current media coverage of the case expands to allegations against top officials, and revelations about e-mail communications by FIFA vice-president implicitly aknowledging irregularities in Qatar bidding process.

We include the analysis of the reputation vector “Respected, Coherent”. As explained in other posts, this vector is sensitive to news with values and ethical issues, both in a positive and in a negative way.

We find that the FIFA bribery case is also seen as a ethics-related issue. We find increasing and high degree of association with components trust, coherent, ethical, fairness and respected.

All these results show us clearly that media is really perceiveing the bribrey case as a serious issue with substantial reputational implications for FIFA perception.

The impact of the bribery case in FIFA reputation

We have analyzed the media profile of news directly related to the bribery case. It is perceived as a highly negative event.

The next questions that we need to address is to check to which extent the news about the bribery case is actually damaging FIFA reputation. This is the crucial issue in order to fix the actual size and risk of any reputation crisis. We have conducted similar analysis in this post in order to test how singular events affect global firm reputation, in cases like AFLAC jokes about Japaneses tsunami, the impact of Royal Wedding parody video on T-Mobile or the impact of UEFA sanctions to Mourinho on Real Madrid image.

The first step required to measure the impact of the bribrey case on FIFA media reputation is to show FIFA media reputation in “normal times”. We count with this information, as we monitored the impact of the FIFA 2010 World Cup in South Africa in terms of media coverage and media reputation. Results about media reputation for country brand Spain or players’ reputation and impact on sponsorship like David Villa case are presented in our Report about Media Impact and Reputation of FIFA World Cup 2010 (in Spanish).

Brand Spain (p 3 to 39); Brand David Villa (p. 68 to 105); Brand FIFA and Sponsors (p. 106 to 121)

We show in the next figures the degree of association of brand “FIFA” to negative image vectors, during 2010. We show two measures: first one refers to media treatment during the first half of year 2010; the secong one shows values for July-December 2010. First half year measures reflect more the intrinsic media reputation of FIFA, while secong half of the year measures reflect the impact of the football competition.

The degree of association of FIFA to vectors “Scandal” and “Tragedy” are relatively mild, and are absically unaffected by the football competition. There is no specific vector component highly associated strongly to FIFA.

FIFA business model is largely based in the selling of TV rights but also because it attracts multimillion sponsoring deals. Sponsoring firms look for partners ensuring massive media coverage linked to events distilling positive media reputation and no negative media reputation. We have shown that in normal times FIFA is not linked to negative reputation values. We show below that our results confirm that FIFA is an excellent sponsoring partner, as it is highly associated to positive image vectors. We select a couple of them as example: “Spectacular” and “Impressive”.

Our results show that in normal times (pre World Cup media coverage) FIFA is quite positively related to vectors “Spectacular” and “Impressive”. And this positive relationship dramatically increases as a result of the sport competition (post WC measures), where the massive media coverage is concentrated. So, FIFA is a perfect companion for sponsoring brands presenting an emotional-oriented brand profile.

With all these results, we can already show the impact of the current reputation crisis in the overall reputation quality of the brand “FIFA.

We show first how the association of FIFA to “Scandal” and “Tragedy” has been affected at the initial stage of the bribery scandal media explosion with Triesman allegations, a couple of weeks ago.

Our findings show a substantial increase of negative media perception. Concerning “Scandal”, the vector components more sensitive have been scandal, mistake, harm and corruption. Those from vector “Tragedy” are harm, tragedy and failure.

We show now the current situation, with news about FIFA up to May 31, one day before the expected reelection of President and candidate Joseph Blatter for a fourth term.

We compare present media reputation values to those two weeks ago, and against 2010 values.

We find an additional massive increse of association to negative reputation values, compared to both 2010 and mid May situation. Association to “Scandal” increases in all vector components, and it is more pronounced with components scandalous, embarrassing, worrying, mistake and harm.

Association to “Tragedy” also increases, but to a minor path. It increases more on horrible, worst and harm.

We add the results concerning the vector “Coherent, Respected”. As explained befeore, if it increases, it means that the news are also considering ethical issues.

Results show a notable increase of association to components trust, ethical, fairness, respected.

Our conclusion is direct: the impact of the bribery case has a devastaging reputational impact on the quality of brand FIFA. Please remember that in last figures we are not showing just news related to the bribery case, but we show instead ALL news about FIFA.

Present crisis harms FIFA by increasing its association to “Scandal” and “Tragedy”, but also because it  reduces dramatically the association with positive reputation vectors. We show below the example of the vector “Impressive”. Results are self speaking.

Is Sepp Blatter The Solution, or The Problem?

Yesterday Sepp Blatter was reelected as President of FIFA, serving in his fourth term. He got some 90% of the votes of FIFA representatives.

Blatter assumes the mission to solve the problems FIFA is facing: ” ‘Together we can tackle the problems that football faces today and show that our game remains very solid and strong’. The FIFA President spoke about the need for transparency and “zero tolerance” in the fight against the dangers that threaten football” (FIFA Press Release, June 1 2011).

Right now, Sepp Blatter image and credibility in the media is directly linked by the media by the ongoing bribery case.

We have shown in this post that the news about the bribery case have completely contaminated all FIFA news, and both present the same profile in terms of negative media reputation.

With this results, it is not surprising to find using our technique that actual news about Sepp Blatter show a tarnished image, similar to FIFA profile, and FIFA bribery news profile.

In the following figures we shoe how the current crisis has completely modified the media perception about Sepp Blatter. We show the reputation profile of news about Sepp Blatter by September 2010, in the aftermath of the 2010 FIFA World Cup, and we compare it with his profile by the end of may, just before his reelection.

As in the precedent cases, we find a dramatical increase of the association to “Scandal” and “Tragedy” right now on news about Blatter. His media reputation in “normal times” was not linked to these reputation vectors a year ago.

Joseph Blatter profile is now also strongly linked to “Respected, Coherent” vector, as the current crisis is linked to ethics.

We show finally the example of how the crisis does affect positive reputation vectors. We have choosen “Excellence”. Sepp Blatter loses the association to this reputation vector that he has one year ago.

How serious and damaging is the present association of Sepp Blatter to “Scandal”?

Media Profile: Sepp Blatter Vs Bernie Madoff

Thanks to our technique and to our database we can provide elements of answer that we consider relevant and useful. We can compare his media profile to the media profile of other past cases of scandals. The readers and analysis can judge if the personages can be compared or not, but what we provide is the results concerning how media portray the different cases and people.

The case we propose is Bernie Madoff media reputation to be compared to Sepp Blatter.

 

Madoff’s case is probably an epitome of a investiment fraud and financial scandal. We check how media is covering right now news about Sepp Blatter in comparison with news about Bernie Madoff.

We show Madoff’s media reputation profile on news by mid 2010 and at the beginning of 2011.

Critical reputation vector in this crisis is “Scandal”. Our results show that both Blatter and Madoff are strongly associated to scandal. Madoff is more associated to components scandalous and worrying. But news about Blatter are even more related to “Scandal” than Madoff in components like corruption, harm, mistake and embarrassing. The results show probably impact the institutional implications of the bribery case.

Concerning “Tragedy”, both people share a very similar profile. Blatter negative reputation is stronger concerning harm and tragedy.

The vector “Coherent, Respected” linked to ethical issues show also that Madoff and Blatter share a similar media profile. Madoff profile is somehow instable between 2010 and 2011. Blatter profile is stronger associated to trust, ethical and fairness.

All our empirical evidence tend to the same conclusions: the bribery case linked to the 2018 and 2022 bidding process is an extraordinarily serious reputation crisis, at least as how international media is covering it. This crisis is not isolated to people directly affected by the corruption allegations, but it has completely flooded the reputation of FIFA as institution, and its President Joseph Blatter.

This is really problematic, as there are risks that the brands FIFA and Sepp Blatte remain contaminated by the scandal and their media reputation is permanently associated to “Scandal” (as brand Madoff is). This scenario would certainly mean a withdrawal of present FIFA main sponsors, as all of them are leading brands where brand equity is essentila to their business (Adidas, Coca-Cola, Visa, Fly Emirates). Of course, sponsorship income would not disappear, as FIFA football competitions produce extraordinary media impact attractive to firms. But probably new sponsoring firms would be low quality brands looking for media exposure more than a co-branding alliance, like is currently happening with cycling competitions.

Crisis management recommentations are clear: reputation problems will remain as far as only compromise disciplinary measures are taken. Exemplary sanctions and the assumption of political responsibilities are needed. These are the initial steps to allow media to speak about other things than corruption when covering FIFA news.

These measures will not be enough probably in order to move present FIFA media reputation no normal pre-crisis waters. Only a structural reform-reborn of FIFA will ensure that media considers FIFA under new perspectives.

Right now, FIFA and Sepp Blatter share exactly the same negative media reputation. If radical reforms are undertaken by FIFA, we will see in the near future if President Blatter is part of the problem or the solution: in the next months we will monitor and compare media reputation of both FIFA and its President. Techniques developped by MRI Universidad de Navarra will tell us in which direction this reputation crisis is evolving.

Other posts

Mourinho Reputation. The Impact of UEFA Disciplinary Case in Real Madrid Image

The Reputational Curse of Political Sex Scandals: The Impact of Schwarzenegger and Strauss-Kahn Scandals on Bill Clinton (and Monica Lewinsky) Reputation

Strauss-Kahn Arrest (2). Impact on IMF Reputation. Comparison with World Bank, United Nations and Other International Organizations

AFLAC Media Reputation: Impact of Jokes About Tsunami in Japan

Risky Business: When T-Mobile Dances with the Royal Wedding of Prince William and Kate Middleton

Companies Reputation and Wikileaks: Bank of America Case

Mourinho Reputation. The Impact of UEFA Disciplinary Case in Real Madrid Image

Bin Laden Killing News Storyline 1. Pakistan Media Coverage versus International Media (Ex USA)

Movimiento 15-M, Democracia Real Ya: Perception by Local Newspapers El Mundo, El País, Intereconomía, Público

In the precedent post we showed our first analysis about the phenomenon Democracia Real Ya as viewed by international media. We mentioned that this unprecedented initiative in Spain and the extent of its impact is taking also local media by surprise, and makes them difficult to explain and judge it.

We capture in this post how some reference newspapers in Spain are covering the events linked to Movimiento 15-M. We use as usual the media perception diamonds analysis. We analyze four newspapers with national coverage. According to ideological position we have chosen Intereconomía (with La Gaceta newspaper) as representative for right wing newspaper, El Mundo as center-rigth, El País as center-left and Público as left wing oriented newspaper. We use as term of comparison the global perception distilled from all Spanish newspapers in average.

We have performed in this blog some other analysis by focussing our attention on how specific newspapers cover crisis events. Examples are the coverage made by New York Times and Wall Street Journal to the japanese nuclear crisis, or international mentions received by Le Monde with revelations by Wikileaks origin. Another example is the analysis of media coverage of Bin Laden’s killing by Pakistan newspapers in compariron to international media coverage.

We show first results concerning the association to brand vector “Coherent, Respected”. As shown in precedent post, a high degree of association indicates that media consider that values and ethical issues are at stake. We found that new coverage about Tahrir Square revolt in Egypt was extremely highly related to “Coherent, Respected”.

Results show that Intereconomía (right) shows the lowest level of association. El Mundo (center-right) shows relative high degree of association only with component respected. Left oriented newspapers are more sensitive to this brand vector, but in complementary ways. El País (center-left) is more oriented to components compassion, trust, coherent, and happiness, while Público (left) is focused in components ethical, fairness.

The results show thus that newspapers are taking different positions and showing different perceptions of the event based in editorial positions.

Second brand vector is “Scandal”. Again the newspaper most sentitive to the impact of the civic phenomenon is Público. This newspaper is the one that associates the more 15-M movement with components corruption, mistake and scandal. Our undertanding is that Público is not attacking the movement itself, but that they rely much more than the other media to political and economic problems in Spain. El Mundo and Intereconomía insist in the component awful, reflecting probably the fears of becoming an uncontrolled movement.

All journals follow a similar treatment concerning brand vector “Tragedy”, also basically in line with global percpetion by all Spanish newspapers. Público insists more than others in  component harm.

Other posts

Protests in Spain. Media Coverage comparison with Tahrir Square Egypt Revolution

Strauss-Kahn Arrest (2). Impact on IMF Reputation. Comparison with World Bank, United Nations and Other International Organizations

In the precedent post about media coverage of Dominique Strauss-Kahn assault and arrest we showed the profile of initial media reaction. We found out a strong association of both Strauss-Kahn and IMF to negative brand reputations vectors, in terms of “Scandal” and “Tragedy”.

We show here the specific contribution of Strauss-Kahn current scandal to IMF negative reputation. We check the media perception of news in English about IMF during May 2011. We monitor the content of some 8,000 diferent news articles about IMF. We compare it will news about IMF, but excluding all that mention its managing director, Strauss-Kahn.

The differences between both variables will show us the negative impact of the personal scandal in the media reputation of the institution, and its evolution in time.

Results reflect the impact of Strauss-Kahn in IMF reputation. At this point, the impact is not only linked to the assault scandal, as we cover news from the beginning of May 2011. They reflect also the impact of Strauss-Kahn presence and leadership in the ongoing crisis where IFM is intervening and attracting media coverage: Greece, Ireland, Portugal and Ivory Coast interventions.

The results concerning vector “Scandal” show that Strauss-Kahn is harming IFM reputation concerning the vector components scandal, embarrassing and harm. In the other side, news without DSK are more associated to worrying, which reflect the economic and financial crisis tasks where IMF is involved.

As for the vector “Tragedy”, we find that the presence of Strauss-Kahn in IMF news is increasing the association of IMF to components tragedy and horrible.

Coming days will show us to which extent the individual scandal is tarnishing IFM reputation in the vector components idetifyed in the graph. The longer the police and judicial case it takes, the more it will affect negatively to the institutional reputation. pleading not guilty will represent a problem for IMF.

Our results show that IMF news related to Strauss-Kahn increase the association to negative reputation. But the impact is right now just marginal. To which extent the intrinsic media reputation of IMF is positive or negative? Reputation crisis are critical to companies and organizations with excellent reputation and where reputation is a key intangible asset ascompetitive tool. Reputation is a key issue for international organizations.

We can provide some elements of answer concerning IFM media reputation. As always, the answer is a  matter of comparison.

IMF media reputation compared to other international organizations

By comparison to the reputation of other brands showed in precedent posts in this blog, we can observe a relative high degree of association of IMF to vectors “Scandal” and “Tragedy”. Is this a common feature of international organizations dealing with economic and financial problems?

In order to answer this question, we shoe the comparative media percpetion of some international organizations concerning these negative reputation vectors, and we pick also some selected positive brand vectors as example.

We compare first IMF to other international organization also dealing directly to economic and financial issues. First case is World Bank.

 

Our results indicate that World Bank presents a slighly better reputation in terms of “Excellence”

As for negative reputation, we find that IFM presents a worse reputation, both concerning association to “Scandal” and “Tragedy”.

Second international organization tested is World Trade Organization (WTO).

 

Very similar results, like World Bank: WTO presents a lower degree of association to “Scandal” and “Tragedy” in terms of international media reputation.

We complete the analysis of IFM reputation by comparison with other international organizations showing the example of another four international organizations in the United Nations family delivering specific services not primarily linked to financial or commercial issues.

 

First we compare IMF to UNDP and Food and Agriculture Organization (FAO) media reputation. As example of positive brand vector we have chosen “Leadership, Commitment”. We find that UNDP presents a much better mark than IMF in terms of relationship to commitment values in all areas. FAO is better perceived than IMF in some vector components like awareness, inspiring and recognition.

Concerning negative reputation brand vectors we find that IMF is doing worse than FAO and UNDP in some components like scandal, mistake and corruption linked to vector “Scandal”. As for the vector “Tragedy”, IMF related news are again more associated to this vector than FAO and UNDP, except for component awful and harm, which is equivalent to all.

Now we compare IMF reputation to UNICEF and World Health Organization (WHO)

Association to positive brand value “Leadership, Commitment” is substantially higher for Unicef than for IMF. WHO presents an even poor result than IMF.

Negative reputation vector “Scandal” is once again more prominent with IMF than with the other international organizations UNICEF and WHO. IMF presents a poor profile especially in terms of scandal, worrying, mistake and corruption.

For the vector “Tragedy”, we find that negative reputation is higher for IMF when referring to failure and worst. Unicef is more associated than others to harm and tragedy. WHO, is more associated to awful.

Deriving a comment and conclusion from an overall analysis of all results presented in this post, we consider that International Monetary Found loses the media reputation battle against all other international organizations. It presents lower degree of association than others to positive brand values like Commitment, Leadership or Excellence. And it is much more associated to negative reputation vectors “Scandal” and “Tragedy” than almost all other international organizations. Remember that this negative reputation should not be assigned to Strauss-Kahn current scandal, as we are performing this analysis with news about IMF where there is no mention at all to its Managing Director.

This post raises a logical additional question: This current negative media reputation of IMF is due to misconduct and poor institutional peformance by IMF? Or this bad perception is mainly driven by the events and issues that IMF has to deal with, that deserve a critical media attention by themselves?

We will study this crucial question for reputation management and crisis management in a future post.

Other posts:

The Reputational Curse of Political Sex Scandals: The Impact of Schwarzenegger and Strauss-Kahn Scandals on Bill Clinton (and Monica Lewinsky) Reputation

Strauss-Kahn Assault Allegations (1). Initial Media Perception and Reputation Impact

AFLAC Media Reputation: Impact of Jokes About Tsunami in Japan

Risky Business: When T-Mobile Dances with the Royal Wedding of Prince William and Kate Middleton

Companies Reputation and Wikileaks: Bank of America Case

Mourinho Reputation. The Impact of UEFA Disciplinary Case in Real Madrid Image

Bin Laden Killing News Storyline 1. Pakistan Media Coverage versus International Media (Ex USA)

Strauss-Kahn Assault Allegations (1). Initial Media Perception and Reputation Impact

We have learnt that few hours ago the Managing Director of International Monetary Fund, IMF, Mr. Dominique Strauss-Kahn has been arrested under the allegations of a sexual assault at Sofitel in New York.

Whatever the final outcome of this affaire for Mr. Strauss-Kahn, it will produce a massive media coverage worldwide. We will monitor the impact of this scandal crisis in the institutional reputation of IMF.

We present here some results built with media content analysis of articles published by May 15, 11 am (CET). We provide first analysis by comparing media reputation right now of IMF and Strauss-Kahn, with news these last 20 days. News about Strauss-Kahn are almost all linked to the sexual attack, while IMF include also many non related news.

First figure shows one of our emotional vector brands. We find that there is a very poor association of these two brands with “Acclaimed”.

Next three figures show the brand reputation concerning rational vectors. Degree of association is poor concerning “Excellence”, average concerning “Leadership and Commitment” and high concerning “Innovative, Efficiency”. Strauss-Kahn reputation is higher than IFM institutional reputation in these areas.

Looking at negative brand vectors, which will be highly affected by the assult affaire, we find that concerning “Scandal”, both brands are substantially associated to it, especially in vectors components scandal, corruption and emabarrassing.

 
As for vector “Tradegy”, degree of association is strong ang higher for IMF institutional reputation. Strauss-Kahn is lower in general, except for components tragedy, awful and horrible.

Update (18 May 2011)

Even if we will analyze the impact of IMF scandal inother new posts, we want to complete this post showing a 3 days-later media reputation profile of Strauss-Kahn case. Like this, a comparison of the specifi impact of the scandal is easily visible.

We show how all news about Strauss-Kahn are getting a new profile, as just three days after the anouncement of the arrest, massive media coverage to the scandal is overcoming the weight of precedent news unrelated with the scandal.

Now, the brand vector “Scandal” shows a sharp increase of the association of DSK news with scandal. Compared to initial media coverage, DFK followed the same perception profile tahn the institution, IMF. Now, we find a strong increase of association to vector components like scandalous, embarrassing, mistake, harm and awful. Now, the DSK case is clearly harming IMF reputation concerning “Scandal”.

Vector “Tragedy” has also experienced changes in Strauss-Kahn profile. It increases his association to components harm, tragedy, awful and horrible The only vectors that keep sable are worst, failure and catastrophic. All of them seem more related to IMF institutional activities.

Initial media coverage showed us the starting reputational framework for both Dominique Sratuss-Kahn and International Monetary Found. The update included in the post shows the direction of that this reputation crisis will take. All this is analyzed in new posts.

Other posts

The Reputational Curse of Political Sex Scandals: The Impact of Schwarzenegger and Strauss-Kahn Scandals on Bill Clinton (and Monica Lewinsky) Reputation

Strauss-Kahn Arrest (2). Impact on IMF Reputation. Comparison with World Bank, United Nations and Other International Organizations

AFLAC Media Reputation: Impact of Jokes About Tsunami in Japan

Risky Business: When T-Mobile Dances with the Royal Wedding of Prince William and Kate Middleton

Companies Reputation and Wikileaks: Bank of America Case

Mourinho Reputation. The Impact of UEFA Disciplinary Case in Real Madrid Image

Bin Laden Killing News Storyline 1. Pakistan Media Coverage versus International Media (Ex USA)

Bin Laden Killed: Initial Media Coverage. US Newspapers Storyline

We show some first results in this early stage just after Osama Bin Laden has been killed. Now we refer to some insights to check if a specific media storyline is already emerging in US newspapers in comparison with global media coverage.

Media storyline analysis show how a country or a newspaper is covering an event in comaprison to others or in its time evolution. We have used profusely this approach in Wikileaks related posts, or in posts about Fuskushima nuclear crisis media coverage (for instance NYT Vs WSJ).

In this initial post about Bin Laden death storyline we compare US newspapers treatment against media all over the world (publised in English). We have chosen some few set of issues.

We observe in figure 1 that there is almost no departure concerning media treatment on elements related to the attack. International media insists more in “Most Wanted” aspect, while US media refer more to “Manhunt” and “Targeted Operation. But in general the profile is verys similar.

Next figure refers to description of feelings and reactions to the Bin Laden’s death. We find that this set of elements of the storyline are more widely covered by US media than average international media. This is especially the case concerning “crowds”, “jubilation”, “cheers” and “prayers”. Reference to peace and success is balanced.

Last figure covers some judgements about the description of the attack. US media focus more than average in Bin Laden being an “enemy”. International media insist more than US on “Retaliation”, “Innocent” and slighly more on “Assassination”.

In following posts we will start to show different media perception and storyline building in other single countries.

Other Posts

Bin Laden 3. Social Media in Bin Laden News: Twitter, Facebook, Youtube and Google

Bin Laden 2. Bin Laden Death: Initial Media Coverage. US Newspapers Storyline

Bin Laden 1.  Bin Laden Killed. Initial Media Coverage and Perception in United States, UK, Pakistan and Indonesia

Japan XIV. New York Times and Wall Street Journal Coverage of Japan Earthquake and Fukushima Nuclear Crisis (II)

Japan XIII. New York Times and Wall Street Journal Coverage of Japan Earthquake and Fukushima Nuclear Crisis (I)