Grand Resort Tennessee As ‘The Dirtiest Hotel in America’ by TripAdvisor. Dealing with Social Media Reputation

Grand Resort Hotel in Pigeon Forge, Tennessee had the umpleasant honor to be declared by TripAdvisor as the dirtiest hotel in America, according to users reviews. Public release of top 10 hotels in this negative list was announced in January 2011. The content is still available at TripAdvisor site. The approach is clearly shocking. Knowing…

‘KFC Malaysia Food Tampering Scandal, Youtube and Facebook’, and other recent contributions in our ‘About Media & Reputation’

We open a new series of posts by sharing with you a selection of the contributions published in our daily ‘About Media & Reputation’. ‘About Media & Reputation’ is created by a selection of contributions coming from people I follow at Twitter. Those are mainly experts in brands, reputation and crisis communication. My own Twitter…

Communication Crisis Outage as a Chronic Disease at Research in Motion, Blackberry

Are you bored to read in the newspapers and specialized blogs savage critics about how Research in Motion (RIM) has handled the communication crisis created by Blackberry outage? If not, I show you a selection of comments and assessment by some PR experts: RIM’s Excuse For BlackBerry Outage Finally Emerges, TechDirt Research In Motion has…

Occupy Wall Street Media Attention Drivers: Poverty, Ideology, Unemployment?

Our second post in our series about media coverage of Occupy Wall Street. US coverage is significantly growing after new demonstrations this week-end. ***Provisional note: we will proceed soon to a relevant addition of data and a major amendment of the present empirical conclusions. Present picture changes substantially if we drop from the sample the…

Who Cares about Occupy Wall Street? Media Attention by States

According to Wikipedia entry, Occupy Wall Street was launched by Canadian activist group  Adbusters Media Foundation, and is defined as a “series of demonstrations”. According to Adbusters statement, “#OCCUPYWALLSTREET is a people powered movement for democracy that began in America on September 17 with an encampment in the financial district of New York City. Inspired…